Cuccio Europe Website
All products sold on the website are for professional use and by purchasing these products the responsibility for correct usage lies with the purchaser themselves. The Company accepts no responsibility for misuse due to insufficient training or product knowledge.
In these terms and conditions “the seller” or the “company” means cuccio.co.uk or any subsidiary or associated company. The “buyer” means the purchaser of goods from the seller under these terms and conditions.
Version: July 2019
This policy sets out the basis on which we collect and process your personal data through your use of our website and/or signing up for newsletters, competitions and other marketing activities online.
Any changes we make to this policy in the future will be posted on this page and, if appropriate, notified to you by email so please check this page regularly.
INFORMATION ABOUT US
YOUR PERSONAL DATA
Information you provide to us
You will provide some or all of the following information to us when you purchase goods from our website, register a customer account with us, contact us, or sign up for newsletters and other marketing activities online:
- Your Identity and Contact Details -includes your name, email address, home postal address/billing address, delivery address (if different), and your contact telephone number
- Your Payment Details – your bank details and payment card details
- Your Profile Data – if you register a customer account, this includes the profile you create to identify yourself when connecting to our website (including your username and password) and other data about purchases and your personal preferences.
Please Note: It is important that the personal data we hold about you is accurate and up to date. Please keep us informed if your personal data changes during your relationship with us.
We do not collect any categories of sensitive personal data and this website is not intended for children so we do not knowingly collect data relating to children.
Information we collect when you use our website
As you interact with our website, we also automatically collect usage and technical data (described below) about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
- Usage Data – includes details of products and services you have purchased from us, and information about how you use our website
- Technical Data – includes: Your Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website, information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page, mobile applications traffic data, weblogs and other communication data;
- Other – We may also receive information from third parties we work closely with such as delivery services, credit reference agencies and fraud prevention agencies.
What we use your personal data for
Data protection law in the UK allows us to collect, use, store and transfer personal information if we have one or more of the following purposes for doing so:
- To fulfil a contract with you
- Where necessary to comply with a legal or regulatory obligation
- Where necessary for our legitimate interests (or those of a third party) provided your interests and fundamental rights do not override these interests
- For other reasons where you have expressly consented to those purposes.
Below are the ways we will use your personal data to fulfil your contract and/or for our legitimate interests:
- Processing your order, including taking payment, supplying products and any after sales services such as cancellations and returns
- Identify verification and credit checking
- Keeping you updated on the progress of your order, we may communicate with you about your order by email, but we or our couriers may also contact you by phone
- Where you have registered with us, processing and administering your account
- Processing information required for competition, promotion or survey entries by you
- Allowing you to participate in interactive features of our service if you choose to do so
- Analysing sales to help us understand and improve our business
- Administration, analysis and assessment of our websites and their performance, to understand and develop our business and for the improvement and optimisation of our websites and as part of our efforts to keep our websites safe and secure.
We need your consent for direct marketing communications. If you have expressly given your consent to receive direct marketing from us via our website, we may use the information you have given us for:
- Delivering direct marketing, advertising and updates from us to you, such as telling you about forthcoming events, products, services and offers and updates and information about us
- Measuring and understanding the effectiveness of advertising we serve to you and others
- Making suggestions and recommendations to you and other users of our websites about goods or services that may interest you or them.
At any time you can opt out of direct marketing or change your preferences.
Who we share your personal data with
We may share your information within Cuccio Europe and with our selected third parties for the purposes referred to above. For example:
- Payment Acquiring Services to process your payment
- Delivery and Courier Companies to supply your order
- Credit Reference & Fraud Prevention Agencies for credit checking and identity verification
- Analytics and search engine providers that assist us in the improvement and optimisation of our website
- Build and hosting service providers that help us to maintain the software that runs our website. They provide us with reporting statistics and serve cookies on our behalf to enable any website personalisation and sign-in functionality.
We require all third parties engaged by us to respect the security of your personal data and to treat it in accordance with the law. Such third parties are only allowed to process your personal data in accordance with our instructions, and not for their own purposes.
Opting out of marketing and preference updates
If you no longer wish to receive direct marketing and updates from Cuccio Europe you can unsubscribe at any time by clicking on the link in the footer of the email or using the ‘unsubscribe from all’ link within the email preference centre accessible through the emails. Alternatively you can contact customers services on +44 (0) 115 9753656 or email firstname.lastname@example.org. If you are a registered online customer you can also opt out and amend your preference settings within your login profile under “My Account”.
Security of your personal data
Our websites have appropriate security measures in place to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. All information you provide to us is stored on secure servers. We have also put in place procedures to deal with any suspected personal data breach.
Where you have chosen a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you to choose an effective, secure password and not to share your password with anyone.
We recommend only connecting to secure wireless networks that you trust to reduce the risk of unauthorised people intercepting your online activity. Beware of the risks of using public wifi.
If you receive an email purporting to be from Cuccio Europe asking for personal data, please do not respond to the email but please let us know that this has happened so we can check whether the email is genuine.
How long we keep your personal data
We will keep your data for as long as you are a customer and thereafter we may keep it for longer in order to respond to any questions or complaints and to maintain necessary records to satisfy legal, accounting or reporting requirements. We may also keep your data for research or statistical purposes.
You have the right to object to our use of your personal information, or to ask us to delete, remove or stop using it if there is no need for us to keep it. Please let us know if you think we should not be using it, but please be aware that there may be legal or other official reasons why we need to keep or use your information.
Your rights under data protection laws in relation to your personal data are briefly summarised below, and you can exercise these rights by emailing us at email@example.com or by writing to us at Customer Services Dept. Cuccio Europe, Unit 7 Sandstone Court, Bulwell, Nottinghamshire, NG6 8NN England:
- Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. Please note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which we will tell you about, if applicable, after receiving your request.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.
- Request restriction of processing of your personal data. You can ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consent at any time if we are relying on your consent to process your personal data. This won’t affect any processing already carried out before you withdraw your consent or processing under other grounds. If you withdraw your consent, we may not be able to provide certain products or services to you.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
You will not have to pay a fee to access your personal data and we try to respond to all requests within one month.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to deal with any concerns you may have before you approach the ICO so please contact us in the first instance. If you have any questions or require any more information please contact us at firstname.lastname@example.org
Prices are listed in £ Sterling for the UK and are subject to the addition of VAT at the standard rate of 20%.
Minimum Order Value
UK Mainland – we will be happy to accept orders with no minimum order value but a small carriage charge will be applied.
We ship within the UK only. All enquiries for Europe should be addressed to email@example.com and we will direct you to our appropriate distributor within that country.
Parcels will be sent by our nominated carrier service or by Royal Mail Second Class.
* Please note, whilst we cannot guarantee, we do aim to dispatch to the UK mainland within 1-2 working days of receiving your order
- All orders with a net value of £60 or over will be sent carriage free (UK mainland only)*
- Orders with a net value below £60 will be charged £6 carriage (UK mainland only)*
* Exclusions shown below:
- Northern Ireland 2 day delivery – £16 for orders under £60, £11 if orders over £60 net of VAT
- Scottish Highlands – 2 day delivery – £16 for orders under £60, £11 if orders over £60 net of VAT
- Scottish Islands – 3 day delivery- £18 for orders under £60, £12 if orders over £60 net of VAT
- Channel Islands – 2 day delivery – £19 for orders under £60, £13 if orders over £60 net of VAT
- Republic of Ireland – 2 day delivery – £13 for orders under £60, £7 if orders over £60 net of VAT
- Isle of Wight – 2 day delivery – £18 for orders under £60, £13 if orders over £60 net of VAT
Special Delivery – Should you require a special delivery i.e. Weekend/am/weekday evenings, please ask our sales team for details.
We will be happy to dispatch your order once payment has been cleared. We accept all major credit/debit cards and Paypal.
We will accept written cancellation of your order within 24 hours of receipt of order, after this point, cancellation will not be accepted.
Amendments to Order
Alterations to orders must be made in writing prior to the expiration of the 24 hour cancellation period. If you wish to add to your order, we will endeavour to do so prior to dispatch, however in some cases this may not be possible and therefore delivery charges will apply.
Claims for Damage/Shortages
Claims for damage to goods in transit cannot be accepted unless the Company is advised in writing (along with supporting images) within 48 hours of receipt of goods in the case of damage. The Company must be informed in writing within 14 days of date of invoice in the case of loss. These claims should be emailed to firstname.lastname@example.org. The Company must be satisfied that the goods are of unsatisfactory quality/damaged in transit in order to process the claim. The Company will not entertain claims made outside the stated time limits.
If you wish to return goods that have been ordered in error or are not as expected, the Company may agree to accept the return of the goods only if the item is in a resalable, unused condition and packaging.
The customer will be liable for returns shipping charges and if shipping charges were originally applied then these will not be refunded.
Goods which have been ordered in error or are not as expected, the Company may agree to accept their return on the following conditions:
- i) A returns request must be made to the Company within 7 days of receipt of goods, where a returns authorisation number will be given and must be quoted on any accompanying documentation.
- ii) Returned goods must be in original condition and packaging – your statutory rights are not affected.
- iii) Refunds will be subject to a 10% plus VAT handling charge on the overall purchase price and carriage will not be refunded.
- iv) Goods which are given free as part of a promotion/offer are not exchangeable or refundable, unless the full offer is returned, subject to normal conditions
We will process the refund due to you as soon as possible within 30 calendar days from the day on which you give us notice of the returned goods.
Upon return of the product, it shall be sent to our Quality Control Department for inspection/testing and you will be contacted within 7 days of the outcome. If the product is found to be faulty, a replacement will be sent, however if the product is found to be in good working order, it will be returned to you.
The Company must be notified to us within 48 hours of receipt of goods in writing. Please email email@example.com detailing what the issue is. You will be contacted within 24 hours regarding the receipt of your query.
Retention of Title
Please note all goods remain the property of Cuccio Europe until they have been paid for in full.