Frequently Asked Questions

Please read our FAQ before sending us a message.

I had an account on the old website but my login details no longer work, why?

To improve our website services and communication we require all users to create a new account. This is a simple process and can be done by clicking the account icon at the top of the page and during the checkout process.

I can’t place an order – why?

Cuccio products are for professional use only.You will need to register on our site to be able to purchase our products.You will be sent an activation email, please follow the process to become a verified customer

I can’t find a product on your website?

Items that are out of stock are marked as such which means you cannot put them in your basket.When they are back in stock, they will be made available again to purchase through the website.

When will a product be back in stock?

Depending on where we are in our purchasing schedule this can vary, for a better idea, please call 01159753656, option 2.

How long will delivery take?

This depends on where you are in the country, we aim to ship web orders within 24 hours of receipt (unless your order is placed at a weekend).You should receive your order within 72 hours of placing your order

How much will it cost to ship my order?

This will vary, depending on where you are, please check our terms and conditions section

Can I have a credit account?

We require 3-6 months consistent trading history before looking to offer our customers a credit account

I haven’t had notification from the courier, where is my order?

Our courier will text you with a delivery window of 1 hour, it is important that you give us a mobile number when you place your order

A product is missing from my order – why?

A product may be out of stock, in which case it will be notified on the quantity line as a zero and you will not be charged.The last line of your invoice will state that the items marked ‘0’ are out of stock.You may have been called to offer alternatives where available

Something in my parcel is broken or incorrect, what shall I do?

Email admin@cuccio.co.uk with your invoice number, postcode, name and telephone number.Include an image and description of the issue and they will get back to you within 24 hours (unless it is a weekend)

Why don’t the Polish/Gel Colours look like the web image in the actual bottle?

We do our very best to ensure that the web and printed images are as close to the actual colour of the product at all times.Inevitably there will be times when these won’t match 100% due to the print/reproduction process

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