FAQs

Below are the answers to some of our most frequently asked questions.

I had an account on the old website but my login details no longer work, why?

To improve our website services and communication we require all users to create a new account. This is a simple process and can be done by clicking the account icon at the top of the page and during the checkout process.

I can’t place an order – why?

Cuccio products are for professional use only. You will need to register on our site to be able to purchase our products. You will be sent an activation email, please follow the process to become a verified customer.

I can’t find a product on your website?

Items that are out of stock are marked as such which means you cannot put them in your basket. When they are back in stock, they will be made available again to purchase through the website.

When will a product be back in stock?

Depending on where we are in our purchasing schedule this can vary, for a better idea, please call 01159753656, option 2.

Why don’t the Polish/Gel Colours look like the web image in the actual bottle?

We do our very best to ensure that the web and printed images are as close to the actual colour of the product at all times. Inevitably there will be times when these won’t match 100% due to the print/reproduction process.

How long will delivery take?

This depends on where you are in the country, we aim to ship web orders within 24 hours of receipt (unless your order is placed at a weekend). You should receive your order within 72 hours of placing your order.

How much will it cost to ship my order?

You can use our shipping calculator to confirm your shipping costs on the basket and checkout pages or refer to our terms and conditions

I haven’t had notification from the courier, where is my order?

Our courier will text you with a delivery window of 1 hour, it is important that you give us a mobile number when you place your order.

A product is missing from my order – why?

A product may be out of stock, in which case it will be notified on the quantity line as a zero and you will not be charged. The last line of your invoice will state that the items marked ‘0’ are out of stock. You may have been called to offer alternatives where available.

Can I have a credit account?

We require 3-6 months consistent trading history before looking to offer our customers a credit account.

Something in my parcel is broken or incorrect, what shall I do?

Email admin@cuccio.co.uk with your invoice number, postcode, name and telephone number. Include an image and description of the issue and they will get back to you within 24 hours (unless it is a weekend).

Still have a question?

Please contact us for more information.

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